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Welcome to Harbourtown Day/Night Surgery

Welcome to Harbourtown Day/Night Surgery! Our practice is committed to quality improvement and is fully accredited with AGPAL 4th Edition Standards. Our aim is to provide the highest quality care and the full range of primary health care services to its patients.

Appointments

Every effort will be made to accommodate your preferred time and GP. Our staff have been trained in triage and emergencies will always be given priority. Longer consultation times are available on request. Appointments can be made by phoning 5500 6661, online by visiting website www.harbourtownsurgery.com.au.

Fees & billing arrangements

GP services are covered by Medicare.  Some services are not covered by Medicare:
  • Commercial Driver’s License $110
  • Pre-Employment Health Check $120
  • Insurance $150

Private patients

  • Standard Consult $70
  • Long Consult $120

Patients presenting with a work related injury need to complete a Workers Comp form with all relevant information.

Arrangements for Care Outside Normal Opening Hours

AFTER HOURS DOCTORS
Bulk Billing House Call Service
5532 8666

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the Australian Privacy Principles. Our privacy policy is available on our website or from Reception upon request.

Missed Appointments

As a courtesy to the doctor and other patients of the practice, please give as much notice as possible (minimum 2 hours) if you are unable to keep your appointment. Missed appointments without explanation may result in a fee.

Your Rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor, nurse or our Practice Manager – Yolande Meintjes. You may prefer to write to us or use our “suggestions box”. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the practice there are several options available including:
The Medical Registration Board, Australian Medical Association (AMA) or Health Care Complaints Commission on Office of the Health Ombudsman PO BOX 13281, George Street, Brisbane QLD 4003.

Rudeness, aggression, physical or verbal threats or foul language toward any members of our staff will not be tolerated.

Results

It is always important to follow through with the health care process. Patients may make an appointment with their doctor to receive results.
Urgent abnormal results are recalled on a daily basis.

Telephone access to GPs

As a courtesy to our patients we try not to interrupt the doctor while in consult, so a message will be taken by reception and passed on to them. The doctor will decide on the action to be taken regarding the message, however due to the demands on our doctors’ time, the only way we can guarantee a response is for you to make an appointment to see your doctor.

Home & Other Visits

Home visits are available for our regular patients whose condition prevents them from attending the practice. If you require a home visit, please call our receptionists and they will be happy to speak with a doctor to arrange a visit (if deemed necessary) for you.

Reminders

Our practice is committed to preventative care and utilises a robust reminder system. Reminder notices are sent via email, SMS, mail or phone offering you preventative health services appropriate to your care. If you do not wish to receive these reminders, please let reception know.

Interpreter Service: If you or a family member require an interpreter service, we can organise this for you

Our hours of consultation

Monday, Tuesday, Wednesday and Friday 7am - 5pm
Thursday 7am - 7pm
7am-8am by appointment only
Saturday 8am-1pm
Sunday 9am-2pm

Our Address

Shop 37A, Harbourtown Shopping Centre
Cnr Oxley Drive and Brisbane Road
Biggera Waters QLD 4216
Ph   07 5500 6661
Fax 07 5500 6662
Email practicemanager@harbourtownsurgery.com
www.harbourtownsurgery.com.au